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Total quality management /

Camilar-Serrano, Angelita Ong.

Total quality management / Angelita Ong Camilar-Serrano. - Manila : Unlimited Books Library Services & Publishing Inc., c2016. - x, 252 pages : illustrations ; 25 cm.

Includes bibliography.

Contents: Introduction to TQM. -- Strategic dimensions of quality. -- Gurus of TQM. -- Kaizen: concepts and systems. -- Good housekeeping. -- Phases in TQM implementation. -- TQM and planning tools. -- Customer value strategy. -- Quality standards.

ISBN: 9789719654391

Subjects--Topical Terms:
Management.
Total quality management.

Dewey Class. No.: / c2016.

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