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Service management : operations, strategy, information technology /

Bordoloi, Sanjeev,

Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons. - Tenth edition. - xix, 524 pages : illustrations ; 28 cm

Includes appendices and index.

Brief Contents: Understanding services -- Designing the service enterprise -- Managing service operations -- Quantitative models for service management.

ISBN: 9781265075538

LCCN: 2021057479

Subjects--Topical Terms:
Service industries--Management.

Dewey Class. No.: Cir./658/B729

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