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Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.
Material type:
TextPublication details: New York : Gallup Press, c2007.Description: 313 p. : ill. ; 24 cmISBN: - 9781595620163 (alk. paper)
- Cir. 658.8343 F629 c2007
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
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Book
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DSSC LEARNING RESOURCE CENTER | Circulation | Cir/658.8343/F629/c2007 (Browse shelf(Opens below)) | Available | 006419 |
Total holds: 0
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| Cir/658.827/S75/c2006 Sell the brand first : | Cir/658.8342/A76/c2002 Consumers / | Cir/658.8342/M87/c2000 Consumer behavior : | Cir/658.8343/F629/c2007 Human sigma : | Cir/658.83/T823/c1987 Marketing research : | Cir/658.84/A33/c2001 Internet business models and strategies : | Cir/658.84/R393/c2002 Introduction to e-commerce / |
Includes bibliographical references (p. [289]-313).
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