Total quality management / James R. Evans.

By:

Evans, James R

Contributor(s):

Lindsay, William M

Material type: Text

TextPublication details: Andover : Cengage Learning, c2014.Edition: Ninth editionDescription: xxi, 697 pages : illustrations ; 26 cmISBN:

9789814633314

Subject(s):

DDC classification:

c2014.

Summary: Contents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	DSSC LEARNING RESOURCE CENTER	Circulation	Cir./658/Ev15 (Browse shelf(Opens below))	Available		007657

Total holds: 0

Includes appendices, bibliography and index.

Contents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence.

There are no comments on this title.

to post a comment.