Total quality management / Angelita Ong Camilar-Serrano.

By:

Camilar-Serrano, Angelita Ong

Material type: Text

TextPublication details: Manila : Unlimited Books Library Services & Publishing Inc., c2016.Description: x, 252 pages : illustrations ; 25 cmISBN:

9789719654391

Subject(s):

DDC classification:

c2016.

Summary: Contents: Introduction to TQM. -- Strategic dimensions of quality. -- Gurus of TQM. -- Kaizen: concepts and systems. -- Good housekeeping. -- Phases in TQM implementation. -- TQM and planning tools. -- Customer value strategy. -- Quality standards.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	DSSC LEARNING RESOURCE CENTER	Filipiniana	Fil./658/C146 (Browse shelf(Opens below))	Available		007811

Total holds: 0

Includes bibliography.

Contents: Introduction to TQM. -- Strategic dimensions of quality. -- Gurus of TQM. -- Kaizen: concepts and systems. -- Good housekeeping. -- Phases in TQM implementation. -- TQM and planning tools. -- Customer value strategy. -- Quality standards.

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