Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons.

By:

Bordoloi, Sanjeev

Contributor(s):

Material type: Text

TextPublisher: New York, NY : McGraw Hill, 2023Edition: Tenth editionDescription: xix, 524 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781265075538

Subject(s):

Service industries -- Management

DDC classification:

Cir./658/B729 23/eng/20211220

Contents:

Brief Contents: Understanding services -- Designing the service enterprise -- Managing service operations -- Quantitative models for service management.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	DSSC LEARNING RESOURCE CENTER Processing Center	Circulation	Cir./658/B729 (Browse shelf(Opens below))	Available		009780

Total holds: 0

Browsing DSSC LEARNING RESOURCE CENTER shelves, Shelving location: Processing Center, Collection: Circulation Close shelf browser (Hides shelf browser)

Previous								Next
Previous	Cir. 646.4 C624 Clothing and embroidery /	Cir. / 648 / T531 / 2016 Housekeeping : expert /	Cir. /657 / W349 / 2019 Bookkeeping and auditing : a career guide /	Cir./658/B729 Service management : operations, strategy, information technology /	Cir. 658.1 K439 Basic financial management /	Cir. / 658.3 / N654 / 2019 Global human resource management /	Cir./658.4012/H638 Strategic management : Competitiveness & globalization : Concepts & cases /	Next

Includes appendices and index.

Brief Contents: Understanding services -- Designing the service enterprise -- Managing service operations -- Quantitative models for service management.

There are no comments on this title.

to post a comment.