TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Total quality management
SN  - 9789814633314
PY  - 2014///
CY  - Andover
PB  - Cengage Learning
KW  - Management
KW  - Total quality management
N1  - Includes appendices, bibliography and index
N2  - Contents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence
ER  -