TY  - BOOK
AU  - Camilar-Serrano, Angelita Ong.
TI  - Total quality management
SN  - 9789719654391
PY  - 2016///
CY  - Manila
PB  - Unlimited Books Library Services & Publishing Inc.
KW  - Management
KW  - Total quality management
N1  - Includes bibliography
N2  - Contents: Introduction to TQM. -- Strategic dimensions of quality. -- Gurus of TQM. -- Kaizen: concepts and systems. -- Good housekeeping. -- Phases in TQM implementation. -- TQM and planning tools. -- Customer value strategy. -- Quality standards
ER  -