TY  - BOOK
AU  - Bordoloi,Sanjeev
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology 
SN  - 9781265075538
U1  - Cir./658/B729 23/eng/20211220
PY  - 2023///
CY  - New York, NY
PB  - McGraw Hill
KW  - Service industries
KW  - Management
N1  - Includes appendices and index; Brief Contents: Understanding services -- Designing the service enterprise -- Managing service operations -- Quantitative models for service management
ER  -