Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons.
Material type: TextPublisher: New York, NY : McGraw Hill, 2023Edition: Tenth editionDescription: xix, 524 pages : illustrations ; 28 cmContent type:- text
- unmediated
- volume
- 9781265075538
- Cir./658/B729 23/eng/20211220
Contents:
Brief Contents: Understanding services -- Designing the service enterprise -- Managing service operations -- Quantitative models for service management.
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book | DSSC LEARNING RESOURCE CENTER Processing Center | Circulation | Cir./658/B729 (Browse shelf(Opens below)) | Available | 009780 |
Total holds: 0
Includes appendices and index.
Brief Contents: Understanding services -- Designing the service enterprise -- Managing service operations -- Quantitative models for service management.
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