| 000 | 00838nam a22001817a 4500 | ||
|---|---|---|---|
| 008 | 161228b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789719654391 | ||
| 082 | _bc2016. | ||
| 100 |
_97308 _aCamilar-Serrano, Angelita Ong. |
||
| 245 |
_aTotal quality management / _cAngelita Ong Camilar-Serrano. |
||
| 260 |
_aManila : _bUnlimited Books Library Services & Publishing Inc., _cc2016. |
||
| 300 |
_ax, 252 pages : _billustrations ; _c25 cm. |
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| 500 | _aIncludes bibliography. | ||
| 520 | _aContents: Introduction to TQM. -- Strategic dimensions of quality. -- Gurus of TQM. -- Kaizen: concepts and systems. -- Good housekeeping. -- Phases in TQM implementation. -- TQM and planning tools. -- Customer value strategy. -- Quality standards. | ||
| 650 |
_97537 _aManagement. |
||
| 650 |
_97538 _aTotal quality management. |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c5628 _d5628 |
||